Quintum Tenor AX User's Guide Page 83
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6-3 P/N 480-0062-00-10
Chapter 6: Advanced Topic: SNMP/IVR
Software requirements
• Microsoft Windows NT operating system (version 4.0), with TCP/IP version 4.0
• Microsoft SNMP Agent (SNMP Services)
• Microsoft Peer Web Services or Internet Information Server (IIS) version 4.0
• Netscape Navigator web browser (version 4.06 or higher) or Microsoft Internet Explorer web
browser (version 4.0 or higher) with Java/JavaScript options enabled.
Install SNMP
There are two steps you need to accomplish before HP Openview can interact with a Tenor AX unit
as an SNMP agent.
• Download and install HP Openview configuration files specific for Tenor AX
• Configure the IP address of the network manager in the Tenor AX
Download and install SNMP-Related Files
For HP Openview (network manager) to view and manage the Tenor AX as an SNMP agent, you
must first download and install files from the www.quintum.com web site as follows:
1. Start up HP Openview. (For specific information, see the user documentation you received with
the software.) There are two ways to download the applicable files: from the www.quintum.com
web site or from the CD delivered with the system. To download from the web, go to step 2. Oth-
erwise, for CD installation, go to step 6.
2. From the web site, access a web browser (i.e., Microsoft Internet Explorer, Netscape) and go to
the web site www.quintum.com and access Customer Service/ Training. If you are not regis-
tered, a registration form will be displayed. Once registered, you will be able to download the
appropriate file. See Step 3.
3. Download the SNMP-HPOV-Plugin.zip file to your PC.
4. Unzip the SNMP-HPOV-Plugin.zip file to the HP Openview root directory (this is the directory
in which HP Openview was installed).
5. The following files will be listed:
installquintum.bat quintum.reg quintum.exe
quintum.conf quintum.fields quintum_type
connector_qdvoip connector_qavoip uninstallquintum.bat
quintum_sym Tenor_chassis.ico Tenor_A.ico
Tenor_D.ico
- Tenor AX 1
- VoIP MultiPath/Gateway 1
- Switch 1
- Table of Contents 2
- About this Guide 6
- What’s included? 7
- Typographical Conventions 8
- Finding Help/More Information 9
- Chapter 1: Overview 10
- What is the Tenor AX? 11
- Features 13
- Capabilities 14
- ™ Technology 14
- 1-6 P/N 480-0062-00-10 15
- P/N 480-0062-00-10 1-7 16
- Tenor AX Call Paths 17
- P/N 480-0062-00-10 1-12 21
- P/N 480-0062-00-10 1-13 22
- P/N 480-0062-00-10 1-14 23
- P/N 480-0062-00-10 1-15 24
- P/N 480-0062-00-10 2-1 25
- Hardware Description 26
- Cables 30
- P/N 480-0062-00-10 2-7 31
- 2-8 P/N 480-0062-00-10 32
- Side View 33
- Top View 33
- Specifications 35
- Troubleshooting 36
- Installation 37
- Telephone 42
- Punchdown block 43
- Connect to Ethernet LAN 44
- Connect to PC Console 45
- Power up the System 46
- Assign IP address 47
- Change IP Address 48
- P/N 480-0062-00-10 3-15 50
- to -5 hours 52
- P/N 480-0062-00-10 3-18 53
- When you 53
- Common Symptoms/Problems 54
- Detail Records 56
- What is a CDR? 57
- P/N 480-0062-00-10 4-3 58
- Tenor AX 58
- 4-4 P/N 480-0062-00-10 59
- P/N 480-0062-00-10 4-5 60
- 4-6 P/N 480-0062-00-10 61
- CDR Output 62
- 4-8 P/N 480-0062-00-10 63
- Cause Code Definitions 63
- P/N 480-0062-00-10 4-9 64
- P/N 480-0062-00-10 4-10 65
- P/N 480-0062-00-10 4-11 66
- P/N 480-0062-00-10 4-12 67
- P/N 480-0062-00-10 4-13 68
- P/N 480-0062-00-10 4-14 69
- Maintenance 70
- Monitor LEDs 71
- Monitor Alarms 71
- Field Definition Valid Entry 72
- Severity 74
- Alarm Description 74
- Definition 74
- 5-7 P/N 480-0062-00-10 76
- Verify Unit Provisioning 77
- Maintenance Procedures 78
- 5-10 P/N 480-0062-00-10 79
- If you need Additional Help 80
- 6-2 P/N 480-0062-00-10 82
- Install SNMP 83
- P/N 480-0062-00-10 6-4 84
- HPOV command: 85
- 6-6 P/N 480-0062-00-10 86
- 6-7 P/N 480-0062-00-10 87
- Working with SNMP 88
- 6-9 P/N 480-0062-00-10 89
- 6-10 P/N 480-0062-00-10 90
- 6-11 P/N 480-0062-00-10 91
- P/N 480-0062-00-10 6-12 92
- IVR Prompt Server 93
- Primary & Secondary 93
- Configure IVR - Quick Start 95
- P/N 480-0062-00-10 6-16 96
- Configure IVR Voice Prompts 97
- P/N 480-0062-00-10 6-21 101
- P/N 480-0062-00-10 6-22 102
- P/N 480-0062-00-10 6-23 103
- P/N 480-0062-00-10 6-24 104
- P/N 480-0062-00-10 6-25 105
- P/N 480-0062-00-10 6-26 106
- P/N 480-0062-00-10 6-27 107
- P/N 480-0062-00-10 6-28 108
- P/N 480-0062-00-10 6-29 109
- P/N 480-0062-00-10 6-30 110
- P/N 480-0062-00-10 6-31 111
- P/N 480-0062-00-10 6-32 112
- P/N 480-0062-00-10 6-35 115
- GLOSSARY 119
- 480-0062-00-10 Index-1 121
- 480-0062-00-10 Index-2 122
- 480-0062-00-10 Index-3 123
- Warranty/Approvals 124
- QUINTUM TECHNOLOGIES, INC 124
- LIMITED WARRANTY AGREEMENT 124
- Quintum Limited Warranty 124
- Quintum RMA Procedure 125
- Documentation Notice 126
- FCC WARNINGS 127
- Canadian Notice 129
- Agency Approvals 130
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