Quintum Tenor AX User's Guide Page 71
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5-2 P/N 480-0062-00-10
Chapter 5: Advanced Topic: Diagnostics/Maintenance
Monitor LEDs
LEDs monitor the health of the system; they are the first signal that the unit is not working properly
or that an internal or external error has occurred. LEDs appear on the front of the unit. Check Chap-
ter 2: Hardware Components to ensure the correct lighting of each LED. If the LEDs are not light-
ing at all, check the AC power source to ensure power is being supplied to the unit.
Monitor Alarms
NOTE: Information for accessing alarms through CLI’s Alarm Manager is included in this chap-
ter; see the Tenor Configuration Manager/Tenor Monitor User’s Guide for information
about accessing alarms through the Tenor Monitor.
Alarms are brief text messages that appear on your workstation when the Tenor AX unit encounters
a problem, such as a failed interface, disconnected call, etc. There are two ways to view alarms for
the Tenor AX unit: through the Command Line Interface (CLI) or through Tenor Monitor. Alarms
help you identify where a specific problem is occurring with the Tenor AX unit.
How to Read Alarms
The Alarm Manager reports alarms according to criteria such as the alarm’s severity level, line num-
ber the alarm occurred on, channel number, etc. There are two alarm types displayed: Active Alarms
and Alarm History. An Active Alarm list displays all the alarms still active on the system; these
alarms have not been cleared or deleted. An Alarm History is a list of the last 100 alarms stored in
the system since the last time you performed a delete operation.
Definitions for generated alarm fields appear in Table 5-1.
Table 5-1 Alarm Fields and Definitions
Field Definition Valid Entry
IP # The unit’s IP address (32 bit
address).
Example:192.168.1.34.
Sequence # Internal number used to identify
alarms.
01, 02, 03, etc.
Type (displays only if you gener-
ate an Alarm History)
The type of alarm generated. ALR = Alarm. This indicates an
active alarm. CLR= Clear. This
indicates an alarm that has been
cleared from the system.
RPT= Report. This indicates that
the alarm has been generated for
a report. This entry is for internal
use only; if you see an alarm that
is causing problems, contact cus-
tomer service.
- Tenor AX 1
- VoIP MultiPath/Gateway 1
- Switch 1
- Table of Contents 2
- About this Guide 6
- What’s included? 7
- Typographical Conventions 8
- Finding Help/More Information 9
- Chapter 1: Overview 10
- What is the Tenor AX? 11
- Features 13
- Capabilities 14
- ™ Technology 14
- 1-6 P/N 480-0062-00-10 15
- P/N 480-0062-00-10 1-7 16
- Tenor AX Call Paths 17
- P/N 480-0062-00-10 1-12 21
- P/N 480-0062-00-10 1-13 22
- P/N 480-0062-00-10 1-14 23
- P/N 480-0062-00-10 1-15 24
- P/N 480-0062-00-10 2-1 25
- Hardware Description 26
- Cables 30
- P/N 480-0062-00-10 2-7 31
- 2-8 P/N 480-0062-00-10 32
- Side View 33
- Top View 33
- Specifications 35
- Troubleshooting 36
- Installation 37
- Telephone 42
- Punchdown block 43
- Connect to Ethernet LAN 44
- Connect to PC Console 45
- Power up the System 46
- Assign IP address 47
- Change IP Address 48
- P/N 480-0062-00-10 3-15 50
- to -5 hours 52
- P/N 480-0062-00-10 3-18 53
- When you 53
- Common Symptoms/Problems 54
- Detail Records 56
- What is a CDR? 57
- P/N 480-0062-00-10 4-3 58
- Tenor AX 58
- 4-4 P/N 480-0062-00-10 59
- P/N 480-0062-00-10 4-5 60
- 4-6 P/N 480-0062-00-10 61
- CDR Output 62
- 4-8 P/N 480-0062-00-10 63
- Cause Code Definitions 63
- P/N 480-0062-00-10 4-9 64
- P/N 480-0062-00-10 4-10 65
- P/N 480-0062-00-10 4-11 66
- P/N 480-0062-00-10 4-12 67
- P/N 480-0062-00-10 4-13 68
- P/N 480-0062-00-10 4-14 69
- Maintenance 70
- Monitor LEDs 71
- Monitor Alarms 71
- Field Definition Valid Entry 72
- Severity 74
- Alarm Description 74
- Definition 74
- 5-7 P/N 480-0062-00-10 76
- Verify Unit Provisioning 77
- Maintenance Procedures 78
- 5-10 P/N 480-0062-00-10 79
- If you need Additional Help 80
- 6-2 P/N 480-0062-00-10 82
- Install SNMP 83
- P/N 480-0062-00-10 6-4 84
- HPOV command: 85
- 6-6 P/N 480-0062-00-10 86
- 6-7 P/N 480-0062-00-10 87
- Working with SNMP 88
- 6-9 P/N 480-0062-00-10 89
- 6-10 P/N 480-0062-00-10 90
- 6-11 P/N 480-0062-00-10 91
- P/N 480-0062-00-10 6-12 92
- IVR Prompt Server 93
- Primary & Secondary 93
- Configure IVR - Quick Start 95
- P/N 480-0062-00-10 6-16 96
- Configure IVR Voice Prompts 97
- P/N 480-0062-00-10 6-21 101
- P/N 480-0062-00-10 6-22 102
- P/N 480-0062-00-10 6-23 103
- P/N 480-0062-00-10 6-24 104
- P/N 480-0062-00-10 6-25 105
- P/N 480-0062-00-10 6-26 106
- P/N 480-0062-00-10 6-27 107
- P/N 480-0062-00-10 6-28 108
- P/N 480-0062-00-10 6-29 109
- P/N 480-0062-00-10 6-30 110
- P/N 480-0062-00-10 6-31 111
- P/N 480-0062-00-10 6-32 112
- P/N 480-0062-00-10 6-35 115
- GLOSSARY 119
- 480-0062-00-10 Index-1 121
- 480-0062-00-10 Index-2 122
- 480-0062-00-10 Index-3 123
- Warranty/Approvals 124
- QUINTUM TECHNOLOGIES, INC 124
- LIMITED WARRANTY AGREEMENT 124
- Quintum Limited Warranty 124
- Quintum RMA Procedure 125
- Documentation Notice 126
- FCC WARNINGS 127
- Canadian Notice 129
- Agency Approvals 130
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