Quintum Tenor AX User's Guide Page 74
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
Rated. / 5. Based on customer reviews
5-5 P/N 480-0062-00-10
Chapter 5: Advanced Topic: Diagnostics/Maintenance
Major Major Software Error A software error has occurred that affects system signal-
ing, interfaces, or other major operation.
Major File Missing in the File Server This alarm will be reported to the system when a partic-
ular voice prompt file is not found in the IVR Prompt
Server.
This alarm applies only to the system with enabled IVR
functionality.
Major Switch to other RADIUS server Appears when the current RADIUS server stops
responding after three consecutive calls end in timeouts
and another RADIUS server is configured, the Tenor
will then switch to the next RADIUS server.
Minor Call Event(s) Lost A call has failed.
Minor Missing or Incorrect Profile The configuration profile has caused a problem.
Minor Minor Software Error A software error has occurred but will not affect the
operation of the complete system.
Minor Remote end did not back off in a glare
situation
An incoming and outgoing call went through at the same
time, and the remote end call did not back off.
Minor Unit resource constrained A shared resource in the unit loads the system.
Minor Hardware component failed A hardware component has failed. Check all compo-
nents, hardware connections, etc.
Minor Log RADIUS server error Displayed when the RADIUS server fails to send
required data or the data sent by the RADIUS server has
improper values. Incorrect information may contain the
following:
RADIUS Server: Credit amount (-1)
RADIUS Server: Credit minus amount
RADIUS Server: Not supported currency
RADIUS Server: Credit time (-1)
RADIUS Server: Credit time < 6 sec
RADIUS Server: Invalid error code
Informational Gatekeeper status Reports the status of the Gatekeeper.
Informational Miscellaneous information Miscellaneous information about the unit is reported.
The contents of this alarm will vary.
Informational Info Software Error Indicates information about miscellaneous software
error. This does not affect system operation.
Severity
(appears as
part of severity
field)
Alarm Description
(text appears in desc field)
Definition
- Tenor AX 1
- VoIP MultiPath/Gateway 1
- Switch 1
- Table of Contents 2
- About this Guide 6
- What’s included? 7
- Typographical Conventions 8
- Finding Help/More Information 9
- Chapter 1: Overview 10
- What is the Tenor AX? 11
- Features 13
- Capabilities 14
- ™ Technology 14
- 1-6 P/N 480-0062-00-10 15
- P/N 480-0062-00-10 1-7 16
- Tenor AX Call Paths 17
- P/N 480-0062-00-10 1-12 21
- P/N 480-0062-00-10 1-13 22
- P/N 480-0062-00-10 1-14 23
- P/N 480-0062-00-10 1-15 24
- P/N 480-0062-00-10 2-1 25
- Hardware Description 26
- Cables 30
- P/N 480-0062-00-10 2-7 31
- 2-8 P/N 480-0062-00-10 32
- Side View 33
- Top View 33
- Specifications 35
- Troubleshooting 36
- Installation 37
- Telephone 42
- Punchdown block 43
- Connect to Ethernet LAN 44
- Connect to PC Console 45
- Power up the System 46
- Assign IP address 47
- Change IP Address 48
- P/N 480-0062-00-10 3-15 50
- to -5 hours 52
- P/N 480-0062-00-10 3-18 53
- When you 53
- Common Symptoms/Problems 54
- Detail Records 56
- What is a CDR? 57
- P/N 480-0062-00-10 4-3 58
- Tenor AX 58
- 4-4 P/N 480-0062-00-10 59
- P/N 480-0062-00-10 4-5 60
- 4-6 P/N 480-0062-00-10 61
- CDR Output 62
- 4-8 P/N 480-0062-00-10 63
- Cause Code Definitions 63
- P/N 480-0062-00-10 4-9 64
- P/N 480-0062-00-10 4-10 65
- P/N 480-0062-00-10 4-11 66
- P/N 480-0062-00-10 4-12 67
- P/N 480-0062-00-10 4-13 68
- P/N 480-0062-00-10 4-14 69
- Maintenance 70
- Monitor LEDs 71
- Monitor Alarms 71
- Field Definition Valid Entry 72
- Severity 74
- Alarm Description 74
- Definition 74
- 5-7 P/N 480-0062-00-10 76
- Verify Unit Provisioning 77
- Maintenance Procedures 78
- 5-10 P/N 480-0062-00-10 79
- If you need Additional Help 80
- 6-2 P/N 480-0062-00-10 82
- Install SNMP 83
- P/N 480-0062-00-10 6-4 84
- HPOV command: 85
- 6-6 P/N 480-0062-00-10 86
- 6-7 P/N 480-0062-00-10 87
- Working with SNMP 88
- 6-9 P/N 480-0062-00-10 89
- 6-10 P/N 480-0062-00-10 90
- 6-11 P/N 480-0062-00-10 91
- P/N 480-0062-00-10 6-12 92
- IVR Prompt Server 93
- Primary & Secondary 93
- Configure IVR - Quick Start 95
- P/N 480-0062-00-10 6-16 96
- Configure IVR Voice Prompts 97
- P/N 480-0062-00-10 6-21 101
- P/N 480-0062-00-10 6-22 102
- P/N 480-0062-00-10 6-23 103
- P/N 480-0062-00-10 6-24 104
- P/N 480-0062-00-10 6-25 105
- P/N 480-0062-00-10 6-26 106
- P/N 480-0062-00-10 6-27 107
- P/N 480-0062-00-10 6-28 108
- P/N 480-0062-00-10 6-29 109
- P/N 480-0062-00-10 6-30 110
- P/N 480-0062-00-10 6-31 111
- P/N 480-0062-00-10 6-32 112
- P/N 480-0062-00-10 6-35 115
- GLOSSARY 119
- 480-0062-00-10 Index-1 121
- 480-0062-00-10 Index-2 122
- 480-0062-00-10 Index-3 123
- Warranty/Approvals 124
- QUINTUM TECHNOLOGIES, INC 124
- LIMITED WARRANTY AGREEMENT 124
- Quintum Limited Warranty 124
- Quintum RMA Procedure 125
- Documentation Notice 126
- FCC WARNINGS 127
- Canadian Notice 129
- Agency Approvals 130
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