Quintum Tenor AX User's Guide Page 78
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- Table of contents
- TROUBLESHOOTING
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Chapter 5: Advanced Topic: Diagnostics/Maintenance
Maintenance Procedures
The following are advanced maintenance procedures you can perform through the Command Line
Interface (CLI) or through the Tenor Configuration Manager. See the applicable user documentation
you received with the unit for detailed information.
NOTE: The instructions below are given for the Command Line Interface (CLI). You can also
accomplish the tasks through the Tenor Configuration Manager. See the user documenta-
tion you received with the unit for detailed information.
Restore Factory Defaults
A factory default is a default setting that is configured in the factory before the unit is shipped. We
do not advise that you reset the system back to factory defaults unless advised to do so or if your
system becomes corrupted.
If you choose to restore the factory defaults, all current configuration will be deleted, including your
password. Restoring factory defaults does not change or delete the Tenor’s IP address, subnet mask
or default gateway; you will still be able to communicate with the unit after a reset.
You can set all system configuration settings back to their factory defaults through the Command
Line Interface (CLI) as follows:
1. Access the CLI through a Telnet session. See the Command Line Interface (CLI) guide for more
information.
2. Access the Config-VOIPNetwork-1 prompt.
3. Type setfactory. You will be asked if you are sure you want to set the unit back to factory
defaults.
4. Type yes to confirm (type no to cancel the restore).
Reset System
The Reset system feature enables you to reset the system, including hardware and software. You can
reset the system through the unit’s Back Panel or through the Command Line Interface (CLI).
Back Panel. Use a blunt, thin object to press in the Reset button, located on Tenor AX’s front panel.
The system will reset.
Command Line Interface (CLI). You can reset the system through the Command Line Interface
(CLI) as follows:
1. Access the CLI through a Telnet session. See the Command Line Interface (CLI) guide for more
information.
2. Access the Maintain-MasterChassis-1# prompt.
- Tenor AX 1
- VoIP MultiPath/Gateway 1
- Switch 1
- Table of Contents 2
- About this Guide 6
- What’s included? 7
- Typographical Conventions 8
- Finding Help/More Information 9
- Chapter 1: Overview 10
- What is the Tenor AX? 11
- Features 13
- Capabilities 14
- ™ Technology 14
- 1-6 P/N 480-0062-00-10 15
- P/N 480-0062-00-10 1-7 16
- Tenor AX Call Paths 17
- P/N 480-0062-00-10 1-12 21
- P/N 480-0062-00-10 1-13 22
- P/N 480-0062-00-10 1-14 23
- P/N 480-0062-00-10 1-15 24
- P/N 480-0062-00-10 2-1 25
- Hardware Description 26
- Cables 30
- P/N 480-0062-00-10 2-7 31
- 2-8 P/N 480-0062-00-10 32
- Side View 33
- Top View 33
- Specifications 35
- Troubleshooting 36
- Installation 37
- Telephone 42
- Punchdown block 43
- Connect to Ethernet LAN 44
- Connect to PC Console 45
- Power up the System 46
- Assign IP address 47
- Change IP Address 48
- P/N 480-0062-00-10 3-15 50
- to -5 hours 52
- P/N 480-0062-00-10 3-18 53
- When you 53
- Common Symptoms/Problems 54
- Detail Records 56
- What is a CDR? 57
- P/N 480-0062-00-10 4-3 58
- Tenor AX 58
- 4-4 P/N 480-0062-00-10 59
- P/N 480-0062-00-10 4-5 60
- 4-6 P/N 480-0062-00-10 61
- CDR Output 62
- 4-8 P/N 480-0062-00-10 63
- Cause Code Definitions 63
- P/N 480-0062-00-10 4-9 64
- P/N 480-0062-00-10 4-10 65
- P/N 480-0062-00-10 4-11 66
- P/N 480-0062-00-10 4-12 67
- P/N 480-0062-00-10 4-13 68
- P/N 480-0062-00-10 4-14 69
- Maintenance 70
- Monitor LEDs 71
- Monitor Alarms 71
- Field Definition Valid Entry 72
- Severity 74
- Alarm Description 74
- Definition 74
- 5-7 P/N 480-0062-00-10 76
- Verify Unit Provisioning 77
- Maintenance Procedures 78
- 5-10 P/N 480-0062-00-10 79
- If you need Additional Help 80
- 6-2 P/N 480-0062-00-10 82
- Install SNMP 83
- P/N 480-0062-00-10 6-4 84
- HPOV command: 85
- 6-6 P/N 480-0062-00-10 86
- 6-7 P/N 480-0062-00-10 87
- Working with SNMP 88
- 6-9 P/N 480-0062-00-10 89
- 6-10 P/N 480-0062-00-10 90
- 6-11 P/N 480-0062-00-10 91
- P/N 480-0062-00-10 6-12 92
- IVR Prompt Server 93
- Primary & Secondary 93
- Configure IVR - Quick Start 95
- P/N 480-0062-00-10 6-16 96
- Configure IVR Voice Prompts 97
- P/N 480-0062-00-10 6-21 101
- P/N 480-0062-00-10 6-22 102
- P/N 480-0062-00-10 6-23 103
- P/N 480-0062-00-10 6-24 104
- P/N 480-0062-00-10 6-25 105
- P/N 480-0062-00-10 6-26 106
- P/N 480-0062-00-10 6-27 107
- P/N 480-0062-00-10 6-28 108
- P/N 480-0062-00-10 6-29 109
- P/N 480-0062-00-10 6-30 110
- P/N 480-0062-00-10 6-31 111
- P/N 480-0062-00-10 6-32 112
- P/N 480-0062-00-10 6-35 115
- GLOSSARY 119
- 480-0062-00-10 Index-1 121
- 480-0062-00-10 Index-2 122
- 480-0062-00-10 Index-3 123
- Warranty/Approvals 124
- QUINTUM TECHNOLOGIES, INC 124
- LIMITED WARRANTY AGREEMENT 124
- Quintum Limited Warranty 124
- Quintum RMA Procedure 125
- Documentation Notice 126
- FCC WARNINGS 127
- Canadian Notice 129
- Agency Approvals 130
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