Quintum Tenor AX User's Guide Page 1

Tenor AX ®VoIP MultiPath/Gateway Switch Product Guide P/N 480-0062-00-10 Tenor and Quintum are registered trademarks. PacketSaver, Quintum Technolo

P/N 480-0062-00-10 1-1Chapter 1: OverviewThis chapter gives you a general overview of the Tenor AX including feature descriptions and capa-bilities.

P/N 480-0062-00-10 6-20Chapter 6: Advanced Topic: SNMP/IVRCreate Voice Prompt Files Configure the directory which houses the voice prompts as follows:

P/N 480-0062-00-10 6-21Chapter 6: Advanced Topic: SNMP/IVR• For Mandarin, use the filename hd/ivr/Mandarin • For French, use the filename hd/vr/French

P/N 480-0062-00-10 6-22Chapter 6: Advanced Topic: SNMP/IVRIVR Call Flow - SpecificationsPre-paid Calling Card - Call Flow (with default language)Figur

P/N 480-0062-00-10 6-23Chapter 6: Advanced Topic: SNMP/IVRFigure 6-3 Pre-paid Calling Card - Call Flow (default language)

P/N 480-0062-00-10 6-24Chapter 6: Advanced Topic: SNMP/IVRPost-paid Calling Card - Call Flow (with default language)Figure 6-4 is a diagram of the cal

P/N 480-0062-00-10 6-25Chapter 6: Advanced Topic: SNMP/IVRFigure 6-4 Post-paid Account - Call Flow (default language)

P/N 480-0062-00-10 6-26Chapter 6: Advanced Topic: SNMP/IVRPre-paid and Post-paid Calling Card - Call Flow (with multiple language support) Figure 6-5

P/N 480-0062-00-10 6-27Chapter 6: Advanced Topic: SNMP/IVRPre-paid and Post-paid Calling Card - Call Flow (with Multi-Session Call support) For a mult

P/N 480-0062-00-10 6-28Chapter 6: Advanced Topic: SNMP/IVRFigure 6-6 Pre-paid and Post-paid Calling Card - Call Flow (multi-session support)

P/N 480-0062-00-10 6-29Chapter 6: Advanced Topic: SNMP/IVRANI Authentication Application Type 1 - Call Flow ANI Authentication Application Type 1 ena

1-2 P/N 480-0062-00-10Chapter 1: OverviewWhat is the Tenor AX?The Tenor AX is a high-density VoiP (Voice over Internet Protocol) H.323/SIP switch that

P/N 480-0062-00-10 6-30Chapter 6: Advanced Topic: SNMP/IVRFigure 6-7 ANI Authentication Application Type 1 - Call Flow

P/N 480-0062-00-10 6-31Chapter 6: Advanced Topic: SNMP/IVRANI Authentication Application Type 2 - Call Flow ANI Authentication Application Type 2 ena

P/N 480-0062-00-10 6-32Chapter 6: Advanced Topic: SNMP/IVRFigure 6-8 ANI Authentication Application Type 2 - Call Flow

P/N 480-0062-00-10 6-33Chapter 6: Advanced Topic: SNMP/IVRCall Flow - Message AttributesThe sections which follow indicate the message attributes for

P/N 480-0062-00-10 6-34Chapter 6: Advanced Topic: SNMP/IVRStop Accounting Request Message AttributesTable 6-4 lists the message attributes in the Stop

P/N 480-0062-00-10 6-35Chapter 6: Advanced Topic: SNMP/IVR26h323-voice-quality31 ICPIF of the voice quality Numeric26 h323-remote-address23IP address

P/N 480-0062-00-10 6-36Chapter 6: Advanced Topic: SNMP/IVRAuthentication Request Message AttributesTable 6-5 lists the message attributes in the Authe

P/N 480-0062-00-10 6-37Chapter 6: Advanced Topic: SNMP/IVRAuthorization Request Message AttributesTable 6-7 lists the message attributes in the Author

P/N 480-0062-00-10 6-38Chapter 6: Advanced Topic: SNMP/IVRAuthorization Response Message AttributesTable 6-8 lists the message attributes in the Autho

P/N 480-0062-00-10 Glossary-1GLOSSARYAAlarm. A brief message that appears on your screen when the Tenor AX encounters a problem (i.e., failed interfa

P/N 480-0062-00-10 1-3Chapter 1: OverviewTable 2-1 Tenor AX Configuration TypesThe MultiPath version’s architecture enables the Tenor AX to intelligen

Glossary-2 P/N 480-0062-00-10vices, such as Pre-paid calling cards and Post-paid accounts to your customers.LLAN. Local Area Network. A local area net

480-0062-00-10 Index-1INDEXAAbout this guide 1-1Alarms 5-2display via CLI 5-6field definitions 5-2green 6-8list of 5-4monitor 5-2orange 6-8red 6-8whi

480-0062-00-10 Index-2package contents 3-2PC 3-10Phone/FXS port 3-7rack install 3-3required materials 3-3wall mount 3-3IP Network Calls 1-9IVR 1-6, 6

480-0062-00-10 Index-3installation 3-3required materials 3-3

Warranty/ApprovalsQUINTUM TECHNOLOGIES, INC.LIMITED WARRANTY AGREEMENTQuintum Limited WarrantyQUINTUM WARRANTY: Quintum warrants that under normal us

MERCE EXPORT ADMINISTRATION REGULATIONS, EXPORT OR OTHERWISE (B) THE PRODUCTS ARE RELOCATED, MOVED,SHIPPED OR EXPORTED TO ANY LOCATION WHICH WOULD RES

Documentation Notice Information in this document is subject to change without notice and does not represent a commitment on the part of Quintum Techn

FCC WARNINGSThis equipment has been tested and found to comply with the limits for Class A digital device, pursuant to Part 15 of the FCC Rules. These

If trouble is experienced with this device, for repair and warranty information, please refer to the Technical Support insert for repair information a

Canadian NoticeThe Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications

1-4 P/N 480-0062-00-10Chapter 1: OverviewFeaturesThe Tenor AX’s specific features are explained below. Unique DesignTenor AX packs powerful VoIP featu

Agency ApprovalsEMI/EMC StandardsFCC Part 15 Class AICES-003 EN55022:98EN55024:98EN61000-3-2 :95EN61000-3-3:95AS/NZS 3548:1995Safety StandardsUL60950-

P/N 480-0062-00-10 1-5Chapter 1: OverviewCapabilitiesSelectNet™ Technology Safety Net (for Tenor AXM and Tenor AXE configurations)Quality of service i

1-6 P/N 480-0062-00-10Chapter 1: OverviewSNMP SupportThe Tenor AX supports Simple Network Management Protocol (SNMP), the standard protocol used to ex

P/N 480-0062-00-10 1-7Chapter 1: OverviewDynamic Call RoutingTenor AX’s intelligent call routing capabilities are state-of-the-art. The unit automatic

1-8 P/N 480-0062-00-10Chapter 1: OverviewTenor AX Call Paths Tenor AXM MultiPath Switch (AXM0800, AXM1600, AXM2400) ConfigurationThe Tenor AX VoIP Mu

P/N 480-0062-00-10 1-9Chapter 1: OverviewIP Network Calls. Calls coming from the IP network data can be routed to the Line/FXO or Phone/FXS interfaces

1-10 P/N 480-0062-00-10Chapter 1: OverviewTenor AXT Trunking VoIP Gateway (AXT0800, AXT1600, AXT2400) ConfigurationThe Tenor AXT Trunking VoIP Gateway

P/N 480-0062-00-10 TOC-1Table of ContentsAbout this GuideWhat’s included? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

P/N 480-0062-00-10 1-11Chapter 1: OverviewTenor AXE Enterprise VoIP Gateway (AXE0800, AXE1600, AXE2400) ConfigurationThe AXE Enterprise VoIP Gateway i

P/N 480-0062-00-10 1-12Chapter 1: OverviewAdvanced Features/CapabilitiesCall ManagementThere are four types of routing databases you can configure: By

P/N 480-0062-00-10 1-13Chapter 1: OverviewHop-off PBX Calls. Hop-off numbers are phone number patterns for calls to be routed out to the PSTN. (A hop-

P/N 480-0062-00-10 1-14Chapter 1: OverviewThe primary function of the border element is to collect, manage, and distribute call routing infor-mation.

P/N 480-0062-00-10 1-15Chapter 1: Overviewnetwork access and protects the integrity of the network using Admissions Request (ARQ), Admis-sions Confirm

P/N 480-0062-00-10 2-1Chapter 2: Hardware Components This chapter tells you what is contained in your hardware package. A description of each componen

2-2 P/N 480-0062-00-10Chapter 2: Hardware ComponentsHardware DescriptionThe Tenor AX is a stackable device which provides Phone/FXO and Line/FXO conne

P/N 480-0062-00-10 2-3Chapter 2: Hardware ComponentsLAN100Mb Green On: The advertised link rate is 100Mb if the link is not connected, or the actual l

2-4 P/N 480-0062-00-10Chapter 2: Hardware ComponentsBack Panel• Phone/FXS port. Provides a 50 Pin Telco connector which supports up to 24 Phone/FXS co

P/N 480-0062-00-10 2-5Chapter 2: Hardware Components• Console port. This RS-232 connector is used for connection to a PC’s serial port via DB-9 serial

P/N 480-0062-00-10 TOC-250-Pin Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-6 P/N 480-0062-00-10Chapter 2: Hardware Components Cables The cables listed in Table 2-4 are required to connect a Tenor AX to various interfaces. C

P/N 480-0062-00-10 2-7Chapter 2: Hardware Components50-Pin Cable The 50-pin Telco shielded cable connection pinouts and wire colors are given in this

2-8 P/N 480-0062-00-10Chapter 2: Hardware ComponentsFigure 2-4 50-Pin Cable Connector SpecificationsConnector Wire ColorWire BandDSO #'s Pin #&a

P/N 480-0062-00-10 2-9Chapter 2: Hardware ComponentsRJ-45 Ethernet Cable (10/100)The RJ-45 cable connector pinouts are given in this section to help y

2-10 P/N 480-0062-00-10Chapter 2: Hardware ComponentsDB-9 Serial RS-232 Cable The Serial RS-232 9-pin cable with a DB-9 male connector (with RS-232 in

P/N 480-0062-00-10 2-11Chapter 2: Hardware ComponentsSpecificationsVoice/Fax Call Routing: FXO/FXS/IPVoice Algorithms: G.723.1A (5.3, 6.3 Kbps), G.726

P/N 480-0062-00-10 3-1Chapter 3: Installation/Basic TroubleshootingThis chapter gives you installation instructions, as well as how

3-2 P/N 480-0062-00-10Chapter 3: Installation/Basic TroubleshootingInstallation Before you begin the actual installation, review the pre-installation

P/N 480-0062-00-10 3-3Chapter 3: Installation/Basic TroubleshootingRack InstallLocate the Tenor AX unit within the same area as your PBX, Ethernet hub

3-4 P/N 480-0062-00-10Chapter 3: Installation/Basic TroubleshootingAttach the unit to the wall as follows: 1. Determine the wall area to mount the uni

P/N 480-0062-00-10 TOC-3Valid Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

P/N 480-0062-00-10 3-5Chapter 3: Installation/Basic TroubleshootingPreparing the Single-ended or Double-ended Telco CableDepending on your order, you

3-6 P/N 480-0062-00-10Chapter 3: Installation/Basic TroubleshootingDouble-ended 50-pin CableThe connectors on the double-ended cable are provided with

P/N 480-0062-00-10 3-7Chapter 3: Installation/Basic TroubleshootingConnect to Phone/FXS Interface Since there are many different PBX devices, keys sys

3-8 P/N 480-0062-00-10Chapter 3: Installation/Basic TroubleshootingConnect to Line/FXO Interface To connect to the Line/FXO port, you must first conne

P/N 480-0062-00-10 3-9Chapter 3: Installation/Basic TroubleshootingConnect to Ethernet LANYou can use these instructions for general connection purpos

3-10 P/N 480-0062-00-10Chapter 3: Installation/Basic TroubleshootingConnect to PC Console You will need to connect the Tenor AX to your workstation’s

P/N 480-0062-00-10 3-11Chapter 3: Installation/Basic TroubleshootingPower up the SystemOnce you have all cables connected properly, you are ready to t

3-12 P/N 480-0062-00-10Chapter 3: Installation/Basic TroubleshootingAssign IP addressBefore you can configure Tenor AX, you need to assign a valid IP

P/N 480-0062-00-10 3-13Chapter 3: Installation/Basic Troubleshooting9. From the Flow control drop down list box, choose None.10. Click Ok and a connec

P/N 480-0062-00-10 3-14Chapter 3: Installation/Basic TroubleshootingFigure 2-10 Port Settings Window 6. From the Bits Per Second drop down list box, c

P/N 480-0062-00-10 TOC-4Pre-paid and Post-paid Calling Card - Call Flow (with multiple language support) . . . 6-26Pre-paid and Post-paid Calling Car

P/N 480-0062-00-10 3-15Chapter 3: Installation/Basic TroubleshootingOnce the IP information is set, you are ready to configure the unit. See the Tenor

P/N 480-0062-00-10 3-16Chapter 3: Installation/Basic TroubleshootingGetting Started with Configuration/Making the First CallThis section includes basi

P/N 480-0062-00-10 3-17Chapter 3: Installation/Basic Troubleshooting2. At the prompt, enter the IP address for your unit and enter the default login a

P/N 480-0062-00-10 3-18Chapter 3: Installation/Basic TroubleshootingWhen you dial 7324609000 (ten-digits), your unit (the Gateway) consults the Gateke

P/N 480-0062-00-10 3-19Chapter 3: Installation/Basic TroubleshootingCommon Symptoms/Problems Before you begin troubleshooting a potential malfunction,

P/N 480-0062-00-10 3-20Chapter 3: Installation/Basic TroubleshootingCommunication between computer’s COM port and Tenor AX serial port cannot be estab

P/N 480-0062-00-10 4-1Chapter 4: Advanced Topic: View Call Detail Records This chapter tells you how to display and understand the Call Detail Recordi

4-2 P/N 480-0062-00-10Chapter 4: Advanced Topic: View Call Detail RecordsWhat is a CDR?A Call Detail Record (CDR) is a string of data which contains c

P/N 480-0062-00-10 4-3Chapter 4: Advanced Topic: View Call Detail RecordsEstablish connection between Tenor AX and CDR Server In order to capture CDR

4-4 P/N 480-0062-00-10Chapter 4: Advanced Topic: View Call Detail RecordsThe instructions below are performed via Command Line Interface (CLI). See th

P/N 480-0062-00-10 Preface-1About this Guide

P/N 480-0062-00-10 4-5Chapter 4: Advanced Topic: View Call Detail RecordsChange CDR Password Change the CDRserver password, if desired, as follows:1.

4-6 P/N 480-0062-00-10Chapter 4: Advanced Topic: View Call Detail RecordsTenor AX Establishes Connection with CDR ServerTo capture CDR reports via CDR

P/N 480-0062-00-10 4-7Chapter 4: Advanced Topic: View Call Detail RecordsCDR OutputThe following is an example of a CDR output. Each field in a CDR st

4-8 P/N 480-0062-00-10Chapter 4: Advanced Topic: View Call Detail Recordstivity, the CDR server can send the Tenor AX unit the last Call ID that is re

P/N 480-0062-00-10 4-9Chapter 4: Advanced Topic: View Call Detail RecordsLocal IP Address: The IP address for the Tenor AX unit originating the CDR. T

P/N 480-0062-00-10 4-10Chapter 4: Advanced Topic: View Call Detail RecordsThe following are CDR fields used in the extended format (1 or 101) only. Ca

P/N 480-0062-00-10 4-11Chapter 4: Advanced Topic: View Call Detail RecordsSample Record for Extended Tenor AX CDR Format 3, 4, 103, 104:Record 1 Sampl

P/N 480-0062-00-10 4-12Chapter 4: Advanced Topic: View Call Detail RecordsCall Disconnected Time: The date and time the call disconnected. The time wi

P/N 480-0062-00-10 4-13Chapter 4: Advanced Topic: View Call Detail RecordsIncoming Device: If the call is incoming, this field identifies which Digita

P/N 480-0062-00-10 4-14Chapter 4: Advanced Topic: View Call Detail RecordsThe following is a CDR field used in the extended format 4 and 104: Incomin

Preface-2 P/N 480-0062-00-10About this GuideWhat’s included?This product guide is divided into chapters; each chapter describes a specific topic. The

P/N 480-0062-00-10 5-1Chapter 5: Advanced Topic: Diagnostics/Maintenance This chapter explains the advanced topics for monitoring alarms and perform

5-2 P/N 480-0062-00-10 Chapter 5: Advanced Topic: Diagnostics/MaintenanceMonitor LEDsLEDs monitor the health of the system; they are the first signal

5-3 P/N 480-0062-00-10 Chapter 5: Advanced Topic: Diagnostics/MaintenanceSeverity Level or alarm severity. 1 = Critical (complete system is affected).

P/N 480-0062-00-10 5-4Chapter 5: Advanced Topic: Diagnostics/Mainte-Valid Alarms The following is a list of all alarm descriptions (text that appears

5-5 P/N 480-0062-00-10 Chapter 5: Advanced Topic: Diagnostics/MaintenanceMajor Major Software Error A software error has occurred that affects system

5-6 P/N 480-0062-00-10 Chapter 5: Advanced Topic: Diagnostics/MaintenanceDisplay all Alarms You are able to display both active alarms and an alarm hi

5-7 P/N 480-0062-00-10 Chapter 5: Advanced Topic: Diagnostics/MaintenanceDisplay Active AlarmsYou are able to display all active alarms as follows:1.

5-8 P/N 480-0062-00-10 Chapter 5: Advanced Topic: Diagnostics/MaintenanceVerify Unit Provisioning An error with Tenor AX‘s provisioning may cause a nu

5-9 P/N 480-0062-00-10 Chapter 5: Advanced Topic: Diagnostics/MaintenanceMaintenance Procedures The following are advanced maintenance procedures you

5-10 P/N 480-0062-00-10 Chapter 5: Advanced Topic: Diagnostics/Maintenance3. Type reset. You will be asked if you are sure you want to set the unit ba

P/N 480-0062-00-00 Preface-3About this GuideTypographical ConventionsProduct Guide ConventionsCertain typographical conventions are used throughout th

5-11 P/N 480-0062-00-10 Chapter 5: Advanced Topic: Diagnostics/MaintenanceIf you need Additional Help If you suspect the problem to be on the network

P/N 480-0062-00-10 6-1Chapter 6: Advanced Topic: SNMP/IVR This chapter explains advanced topics for using the unit, including SNMP and IVR. !SNMP!

6-2 P/N 480-0062-00-10Chapter 6: Advanced Topic: SNMP/IVRSNMPSimple Network Management Protocol (SNMP) is the standard protocol used to exchange netwo

6-3 P/N 480-0062-00-10Chapter 6: Advanced Topic: SNMP/IVRSoftware requirements• Microsoft Windows NT operating system (version 4.0), with TCP/IP versi

P/N 480-0062-00-10 6-4Chapter 6: Advanced Topic: SNMP/IVR6. From the Quintum CD ROM, click on TenorTools. Download the SNMP Agent Software to the HP O

6-5 P/N 480-0062-00-10Chapter 6: Advanced Topic: SNMP/IVR• These lines are added to the file HPOVRoot\conf\oid_to_sym:1.3.6.1.4.1.6618.1.1.1:Connecto

6-6 P/N 480-0062-00-10Chapter 6: Advanced Topic: SNMP/IVRUswcommentEDESC• The quintum.exe file is added to the HPOVRoot\bin directory.• These files a

6-7 P/N 480-0062-00-10Chapter 6: Advanced Topic: SNMP/IVRAssign an IP address as follows: NOTE: The following instructions assume your PC is running W

6-8 P/N 480-0062-00-10Chapter 6: Advanced Topic: SNMP/IVRWorking with SNMPView traps You can view the traps HP Openview received from the Tenor AX uni

6-9 P/N 480-0062-00-10Chapter 6: Advanced Topic: SNMP/IVRLaunching Command Line Interface (CLI) from HP OpenviewLaunch Command Line Interface with pop

Preface-4 P/N 480-0062-00-10About this GuideFinding Help/More InformationRefer to the Product Guide for help. The Table of Contents and Index tells yo

6-10 P/N 480-0062-00-10Chapter 6: Advanced Topic: SNMP/IVR1. From the HP Openview desktop, right-click on the desired Tenor AX unit icon and select Ob

6-11 P/N 480-0062-00-10Chapter 6: Advanced Topic: SNMP/IVRIVRInteractive Voice Response (IVR) is a feature of the Tenor AX that enables you to offer s

P/N 480-0062-00-10 6-12Chapter 6: Advanced Topic: SNMP/IVRANI AuthenticationThere are two types of ANI Authentication supported in the Tenor AX: Type

P/N 480-0062-00-10 6-13Chapter 6: Advanced Topic: SNMP/IVRTypical IVR Network Connection/Process See Figure 6-2 for a typical network configuration fo

P/N 480-0062-00-10 6-14Chapter 6: Advanced Topic: SNMP/IVR3RADIUS server acknowledges start accounting request. Start Accounting is optional.4Tenor AX

P/N 480-0062-00-10 6-15Chapter 6: Advanced Topic: SNMP/IVRConfigure IVR - Quick Start For a Tenor AX to be used as part of the complete IVR system, a

P/N 480-0062-00-10 6-16Chapter 6: Advanced Topic: SNMP/IVR5. Type sharedsecret (sharedsecret is similar to password), followed by the RADIUS key (up t

P/N 480-0062-00-10 6-17Chapter 6: Advanced Topic: SNMP/IVRConfigure IVR Voice Prompts What is a Voice Prompt?A voice prompt is a pre-recorded message

P/N 480-0062-00-10 6-18Chapter 6: Advanced Topic: SNMP/IVRblocked “The number you have dialed is blocked.”[blocked] + [hang_up] The number you have d

P/N 480-0062-00-10 6-19Chapter 6: Advanced Topic: SNMP/IVRin_use “This account is cur-rently in use.”[in_use] + [hang_up] This account is currently in