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10-10 P/N 480-0049-00-10
Chapter 10: Using IVR
Create Voice Prompt Files
Configure the directory which houses the voice prompts as follows:
1. Access the root directory (i.e., hd/ivr).
2. Create a subdirectory for each supported language and use the following specific naming conventions:
• For English, use the filename hd/ivr/English
• For Persian, use the filename hd/ivr/Persian
• For Mandarin, use the filename hd/ivr/Mandarin
• For French, use the filename hd/ivr/French
• For Spanish, use the filename hd/ivr/Spanish
• For German, use the filename hd/ivr/German
• For Arabic, use the filename hd/ivrArabic
3. Record all voice prompts and store under the appropriate directory (i.e., hd/ivr/English subdirectory).
seventeen “seventeen” --
seventy “seventy” --
six “six” --
sixteen “sixteen” --
sixty “sixty” --
ten “ten” --
thirteen “thirteen” --
thirty “thirty” --
thousand “thousand” --
three “three” --
twelve “twelve” --
twenty “twenty” --
two “two” --
wait “Thank you. Please
hold.”
--
welcome “Welcome!” --
yen “yen” --
you_have “You have” [you_have] + [<any number>] +
[remaining]
You have six cents
remaining.
yuan “yuan” --
zero “zero” --
zero_balance “You have zero balance
in your account.”
[zero_balance] + [good_bye] You have zero balance in
your account. Goodbye.
- Tenor DX 1
- VoIP MultiPath/Gateway 1
- Switch 1
- Table of Contents 2
- Chapter 3: Installation 3
- Chapter 6: Working with SNMP 3
- Chapter 8: System Alarms 4
- About this Guide 6
- What’s included? 7
- Typographical Conventions 8
- Finding Help 9
- Chapter 1: Overview 10
- What is the Tenor DX? 11
- Features 13
- ™ Technology 13
- 12 34 56 78 14
- Capabilities 15
- 1-8 P/N 480-0049-00-10 17
- P/N 480-0049-00-10 1-9 18
- Ethernet 19
- Call Management Features 20
- H.323 Gatekeeper Services 21
- P/N 480-0049-00-10 1-13 22
- P/N 480-0049-00-10 1-14 23
- SIP User Agent 24
- ! Hardware Description 25
- ! Cables 25
- 1 2 34 56 7 8 26
- LAN 1 LAN 2 26
- Pin # Function Description 28
- Back Panel 30
- Side View 31
- Top View 31
- RJ-45 Ethernet Cable (10/100) 32
- P/N 480-0049-00-10 2-11 35
- 3-2 P/N 480-0049-00-10 37
- P/N 480-0049-00-10 3-3 38
- 3-4 P/N 480-0049-00-10 39
- P/N 480-0049-00-10 3-5 40
- Note: Ensure unit is level 40
- RJ-45 Crossover 41
- P/N 480-0049-00-10 3-7 42
- Connect to Ethernet LAN 43
- Connect to PC Console 44
- 3-10 P/N 480-0049-00-10 45
- P/N 480-0049-00-10 3-11 46
- 3-12 P/N 480-0049-00-10 47
- Window 47
- P/N 480-0049-00-10 3-13 48
- P/N 480-0049-00-10 3-14 49
- P/N 480-0049-00-10 3-15 50
- P/N 480-0049-00-10 4-1 51
- 4-2 P/N 480-0049-00-10 52
- P/N 480-0049-00-10 4-3 53
- 4-4 P/N 480-0049-00-10 54
- Interface (CLI) 55
- 5-2 P/N 480-0049-00-10 56
- P/N 480-0049-00-10 5-3 57
- 5-4 P/N 480-0049-00-10 58
- P/N 480-0049-00-10 5-5 59
- 6-2 P/N 480-0049-00-10 61
- P/N 480-0049-00-10 6-3 62
- 6-4 P/N 480-0049-00-10 63
- P/N 480-0049-00-10 6-5 64
- 6-6 P/N 480-0049-00-10 65
- P/N 480-0049-00-10 6-7 66
- 6-8 P/N 480-0049-00-10 67
- P/N 480-0049-00-10 6-9 68
- P/N 480-0049-00-10 7-1 69
- 7-2 P/N 480-0049-00-10 70
- P/N 480-0049-00-10 7-3 71
- 7-4 P/N 480-0049-00-10 72
- P/N 480-0049-00-10 7-5 73
- 7-6 P/N 480-0049-00-10 74
- P/N 480-0049-00-10 7-7 75
- 7-8 P/N 480-0049-00-10 76
- P/N 480-0049-00-10 7-9 77
- P/N 480-0049-00-10 7-10 78
- P/N 480-0049-00-10 7-11 79
- P/N 480-0049-00-10 7-12 80
- 8-2 P/N 480-0049-00-10 82
- P/N 480-0049-00-10 8-3 83
- 8-4 P/N 480-0049-00-10 84
- (appears as 84
- P/N 480-0049-00-10 8-5 85
- 8-6 P/N 480-0049-00-10 86
- P/N 480-0049-00-10 8-7 87
- P/N 480-0049-00-10 8-8 88
- P/N 480-0049-00-10 9-1 89
- 9-2 P/N 480-0049-00-10 90
- P/N 480-0049-00-10 9-3 91
- 9-4 P/N 480-0049-00-10 92
- P/N 480-0049-00-10 9-5 93
- 9-6 P/N 480-0049-00-10 94
- P/N 480-0049-00-10 9-7 95
- 10-2 P/N 480-0049-00-10 97
- P/N 480-0049-00-10 10-3 98
- 10-4 P/N 480-0049-00-10 99
- P/N 480-0049-00-10 10-5 100
- Chapter 10: Using IVR 100
- 10-6 P/N 480-0049-00-10 101
- P/N 480-0049-00-10 10-7 102
- 10-8 P/N 480-0049-00-10 103
- P/N 480-0049-00-10 10-9 104
- 10-10 P/N 480-0049-00-10 105
- P/N 480-0049-00-10 10-11 106
- 10-12 P/N 480-0049-00-10 107
- P/N 480-0049-00-10 10-13 108
- 10-14 P/N 480-0049-00-10 109
- P/N 480-0049-00-10 10-15 110
- 10-16 P/N 480-0049-00-10 111
- P/N 480-0049-00-10 10-17 112
- 10-18 P/N 480-0049-00-10 113
- P/N 480-0049-00-10 10-19 114
- 10-20 P/N 480-0049-00-10 115
- P/N 480-0049-00-10 10-21 116
- ID is 6618 117
- DX and the RADIUS server 118
- 10-24 P/N 480-0049-00-10 119
- A-1 P/N 480-0049-00-10 123
- A-2 P/N 480-0049-00-10 124
- P/N 480-0049-00-10 A-3 125
- A-4 P/N 480-0049-00-10 126
- P/N 480-0049-00-10 A-5 127
- P/N 480-0049-00-10 A-6 128
- P/N 480-0049-00-10 A-7 129
- P/N 480-0049-00-10 A-8 130
- 480-0049-00-10 Index-1 131
- 480-0049-00-10 Index-2 132
- 480-0049-00-10 Index-3 133
- GLOSSARY 134
- Glossary-2 P/N 480-0049-00-10 135
- P/N 480-0049-00-00 Glossary-3 136
- WARRANTY 137
- QUINTUM TECHNOLOGIES, INC 137
- LIMITED WARRANTY AGREEMENT 137
- Quintum Limited Warranty 137
- Quintum RMA Procedure 138
- Documentation Notice 139
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